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Dobrodoc Case Study

An online telemedicine platform connecting patients with verified doctors — a patient mobile app for booking, chat and video consultations, backed by a web platform for operators, doctors and administrators.

Dobrodoc case study cover — the telemedicine app open on a phone held in handProject scope — UI/UX design, mobile app, web and development for the DobroDoc telemedicine serviceDobroDoc logotype — the redrawn mark and wordmark next to the original versionThe DobroDoc icon set — medical, navigation and communication symbolsThe DobroDoc app icon shown on an iPhone home screenRegistration flow — phone number entry, SMS confirmation code and PIN setup screensOnboarding — step-by-step introduction screens for a new patientClinic screen — service categories and the main navigation of the patient appConsultation order flow — choosing a specialist, picking a slot and confirming the bookingPatient account — personal data and profile settings screensAnalyses section — lab test results and test history in the patient appMedical card — the patient’s records, prescriptions and consultation historyChats, consultations, video calls and push notifications in the mobile appWeb service for employees — the operator interface and consultation monitoringOperator workspace — working with a client and their medical cardWeb back office — patient profile, consultation data and consultation detailsCreating a new patient consultation in the web back officeDoctor’s interface — the consultation queue and patient listPatient consultation card in the doctor’s web interfaceOnline consultation — the doctor’s video call view in the browserAdmin interface — managing doctors and shift changesAdding a new shift to the doctors’ scheduleProject totals — 114 mobile app screens and 138 web screens delivered

The challenge

Patients needed access to verified doctors without travelling to a clinic, and the clinic needed a way to run those consultations at scale. That meant two products at once: a patient-facing app and the internal tooling for operators, doctors and administrators behind it.

What we built

A patient mobile app covering phone-number registration with a PIN, onboarding, the clinic catalogue, consultation booking, a medical card, lab results, chat and video consultations, and push notifications. Alongside it, a web platform where operators monitor consultations, doctors work through their queue and patient cards, and administrators manage doctors and shift schedules. 114 mobile screens and 138 web screens in total.

Outcome

The platform served more than 10,000 consultations in its first year and cut the average booking time by 60% compared with the previous process.